Author Archives: Prospero

Practical Mentoring Skills

Mentoring can add significant value to your business through utilising the extensive knowledge investment in your management in the development of your staff. The process of mentoring benefits the mentee, the mentor and your business. This practical leadership training course introduces mentoring and mentoring skills. It describes and addresses each step in the mentoring process and helps… Read More »

Counselling Skills

Counselling is helping a person to move forward. A short conversation may become important counselling. People are often the most expensive asset of an organisation. People make the difference between success and failure. Staff problems can be costly in terms of productivity and the effect on colleagues and customers. Counselling is a key skill for… Read More »

Building Your Personal Profile

In today’s world being technically good at your job is no longer enough; you also need to be an excellent communicator, and have confidence and self-belief. People skills are highly prized, but your ability to get on with others always starts with how you feel about yourself and how you approach others. This practical management training course… Read More »

Building An Effective Team

A practical course, which will enable participants to encourage members of their team to work co-operatively with others within their own team and with other departments to optimise their collective contribution. The course covers aspects of team dynamics, leadership and group problem solving. Who Should Attend Managers, supervisors and leaders at all levels in the organisation… Read More »

The Leadership Difference

This one day leadership training course is designed for experienced managers and directors who want to quickly establish what the ‘leadership difference’ really is and how they can use it to become more effective. The style is interactive and fast-paced. Who Should Attend Experienced managers who want to keep up to date with some of the latest… Read More »

How To Build A High Performance Culture

What is a High Performance Culture? Is it something an organisation can deliberately and specifically focus on creating? What separates world class performers from the majority? This one day leadership training course gives you the inside track on what best in class performers are doing differently, with specific techniques and ideas you can take away… Read More »

From Management To Leadership

Managers need more than ever to add value, not only in their conventional role of team management, but also in the wider role of personal leadership. This leadership training course focuses on how to balance the local issues of managing performance with the challenges of offering genuine leadership and vision to the team. Who Should Attend Experienced… Read More »

Telephone Selling

The telephone remains an essential part of selling. The telephone provides great opportunities, and it presents particular challenges – which explains why many sales people are successful face-to-face but not on the telephone. Overview Telephone selling is a highly specialised form of selling. It is more than just selling by use of the telephone. The… Read More »

Creating A Coaching Culture

A coaching culture transforms your people into enablers of others’ potential. Organisational coaching capability is a powerful source of competitive advantage because it puts learning and people development into a continuous state of implementation, so increasing speed to competence and reducing skills attrition. However, simply putting your people (especially managers) through a skills-based coaching training… Read More »

Coaching For Success

The modern manager needs to be a coach to be able to get the very best from the teams they manage and to achieve higher performance for their organisations. Who Should Attend Any manager or team leader who is seeking to improve the way they coach, motivate and empower their people. Those who wish to develop the… Read More »

Sales Questioning

The difference between ‘telling’ and ‘selling’ is ‘asking.’ As buyers become increasingly resistant to ‘aggressive’ selling, questioning skills have become a key difference between average performers and the top performers. Overview Today’s competitive environment requires more than good interpersonal skills. Good salespeople are made, not born. They may have the inherent interpersonal skills and the… Read More »

Managing Sales Inquiries

Overview Today’s competitive environment requires more than good interpersonal skills. Good salespeople are made, not born. They may have the inherent interpersonal skills and the ‘will-to-win’ but that must be matched by effective structures, processes and techniques. Salespeople are human. They develop good habits and bad habits. The good habits need reinforcement. The bad habits… Read More »

The Sales Meeting

Professional Selling is not manipulation or bullying. Special skills are required. This module introduces the skills, situations and key points in a competitive sales process. Overview Today’s competitive environment requires more than good interpersonal skills. Good salespeople are made, not born. They may have the inherent interpersonal skills and the ‘will-to-win’ but that must be… Read More »