Category Archives: Balance

How Would Joe Biden’s Memo Play In Your Management Team?

Today is Joe Biden’s last full day as Vice President.  Whilst most of the internet will be mourning the loss of some great meme worthy photos, others will be reflecting on what his contribution to American life has been over the last 44 years.  For many employees and mangers the recent publication of his November 2014… Read More »

Who’s Fault Is It?

Dr Brené Brown speaks powerfully about blame. If you find yourself looking for someone to blame for the weather, your lunch being a bit boring, or a client being unhappy, then Brené understands your pain. The RSA brings her thoughts alive with a little animation. It’s well worth a watch. Avoiding blame, looking for solutions;… Read More »

What Can Really Be Achieved In A One-Week Sales Effectiveness Diagnostic?

Actually, a lot! Prioritising where to focus scare resources to improve the output of a sales organisation can be challenging. The one-week Sales Effectiveness Diagnostic is designed to give you immediate actions to improve sales based on comparisons with latest sales best practice research. With an intense programme of field visits, data review, interviews and… Read More »

Giving Feedback To Unsuccessful Applicants

Job applicants often put heart and soul into applications, only to find they are completely ignored.  Not getting an interview is disappointing, but getting no feedback at all is disheartening and frustrating.  It’s hard to improve your applications if you’re not getting interviews and you’re not getting any feedback as to why you’re not successful.… Read More »

How to Create Emotional Stakeholders

How to create emotional stakeholders by implementing new ways of managing, motivating, developing and coaching your people. Employees need a new psychological contract with their employer. The Boomers, Xers, Yers and Nexters all have different motivations, and they need to be engaged with to get the best from them. What You Need A new, tailor made psychological contract that will include the following: effective and… Read More »

High Performance Organisational Development

Great solutions are based around our High Performance Organisational Development™(HPOD™) Framework. HPOD brings together the key organisational components that help create and sustain competitive advantage, which is the route to becoming a world class organisation: Purpose – how to create meaning Change – how to lead Shape – how to organise your business Engagement – how to create emotional stakeholders… Read More »

Warren Buffett’s Memo To Managers

As usual, some wise words from Warren Buffett in a memo sent to his senior managers last year.  We’ve underlined one sentence we think sums up a (the?) critical requirement of anybody trying to lead their organisation, team etc. Memo To: Berkshire Hathaway Managers (“The All-Stars”) cc: Berkshire Directors From: Warren E. Buffett Date: July 26 2010 This is my biennial letter to re-emphasize Berkshire’s top priority and to get… Read More »

What Does Success Look Like?

We’re frequently asked if there are any recurring characteristics that act as a ‘lightning conductor’ to revealing a company’s likely success. Well, we’ve thought about it and come up with the following list. Note they apply to companies that have been successful over the long not short term, and are in no particular order: An… Read More »

Ten Ways Customer Service Development Is Misunderstood

As many marketplaces increasingly commoditise, the significance of delivering excellent customer service increases. That being the case, why do so many organisations deliver poor service making the majority of customer service experiences at best unmemorable and at worst hopeless? Below we list the most common mistakes organisation make in delivering excellent customer service: They have… Read More »

Notice Board Translations

Spending lots of time in organisations offices you see many things pinned on notice boards, cubicle walls and dividing screens. Below are the most common ones (seen more than three times in different companies over the last 6 months). You don’t have to be mad to work here… but it helps! ABC Always Be Closing… Read More »