Category Archives: Communication

Ten Metres of Courage

Swedish directors Maximilien Van Aertryck and Axel Danielson  have made a wonderful little film that highlights human emotions in a totally unexpected way.  The premise is simple enough, people at a swimming baths in Gothenberg climb up a ten metre diving platform and then jump into the pool, or they don’t. These aren’t divers but regular people who have… Read More »

How Do You Measure Up As A Team Manager? 20 Point Checklist

Over the last 6 months we have been working on a competency project that has identified certain characteristics of the successful team manager. We have summarised those behavioural indicators into the following list: They seek to add value to what the team are trying to achieve, rather than simply ‘manage’ them. They balance the task-team-individual… Read More »

Virtual Big Block Of Cheese Day

  Leo McGarry (Photo credit: Wikipedia) Fans of The West Wing will have fond memories of “Big Block Of Cheese Day” where the fictional Chief of Staff, Leo McGarry, ordered senior White House staffers to spend time with people who had suggestions and questions for the President, people who would not normally have such close access to power. The… Read More »

The AIDA Sales Approach

Preparation is important with everything in selling, but nowhere is planning so essential as when making an approach to a new prospect. Every Call will be difficult – according to the product or service you are offering and the benefits involved. Use the following format to control your Call but remain flexible within the overall… Read More »

Transportation Service Levels

It seems appropriate this week to look at how travel organisations handle service and communication issues. Putting The Customer First Any organisation that ramps its prices this week to exploit demand needs to be called out. It is perfectly acceptable to stop discounting but not to double prices. There is already evidence of some hire… Read More »

How Would Your Party Conference Go?

We’re reaching the end of the main political party conference season, and whilst conferences may lack the cut and thrust of yesteryear, they are still really interesting to observers of organisations in action. Purists bemoan the lack of free speech and the careful co-ordination of messages, lessons politicians took from the corporate world, yet if… Read More »

Bird Flu, Banks, Swines and You

It seems that we’re never too far from a crisis. Whether we’re crunched by credit, panicked by pandemics, or outraged by outbreaks, there’s always something to be worried about. It may seem that all that worry is wasted energy, and to a large degree it is, however, some of that concern delivers real benefits when… Read More »

Abandoning Coterminosity In Favour Of Success

The Local Government Association (LGA) recently published a list of 200 words or phrases that it feels its members should avoid using. They are concerned that an increasing level of jargon has made its way into local government documentation and publications, leading to confusion and a lack of understanding. Some of the words and phrases… Read More »

Managing Complex Communications

If you’re reading this we haven’t all been swallowed into a black hole. That’s a good thing, and the people at CERN have been working hard to re-assure everyone that when they switch on the Large Hadron Collider there will be lots of interesting data generated, which may change our view of the universe and… Read More »