Category Archives: Communication

Ten Metres of Courage

Swedish directors Maximilien Van Aertryck and Axel Danielson  have made a wonderful little film that highlights human emotions in a totally unexpected way.  The premise is simple enough, people at a swimming baths in Gothenberg climb up a ten metre diving platform and then jump into the pool, or they don’t. These aren’t divers but regular people who have… Read More »

How Do You Measure Up As A Team Manager? 20 Point Checklist

Over the last 6 months we have been working on a competency project that has identified certain characteristics of the successful team manager. We have summarised those behavioural indicators into the following list: They seek to add value to what the team are trying to achieve, rather than simply ‘manage’ them. They balance the task-team-individual… Read More »

Virtual Big Block Of Cheese Day

  Leo McGarry (Photo credit: Wikipedia) Fans of The West Wing will have fond memories of “Big Block Of Cheese Day” where the fictional Chief of Staff, Leo McGarry, ordered senior White House staffers to spend time with people who had suggestions and questions for the President, people who would not normally have such close access to power. The… Read More »

The AIDA Sales Approach

Preparation is important with everything in selling, but nowhere is planning so essential as when making an approach to a new prospect. Every Call will be difficult – according to the product or service you are offering and the benefits involved. Use the following format to control your Call but remain flexible within the overall… Read More »

Transportation Service Levels

It seems appropriate this week to look at how travel organisations handle service and communication issues. Putting The Customer First Any organisation that ramps its prices this week to exploit demand needs to be called out. It is perfectly acceptable to stop discounting but not to double prices. There is already evidence of some hire… Read More »

Managing Complex Communications

If you’re reading this we haven’t all been swallowed into a black hole. That’s a good thing, and the people at CERN have been working hard to re-assure everyone that when they switch on the Large Hadron Collider there will be lots of interesting data generated, which may change our view of the universe and… Read More »

How To Give Good Phone

Whether it’s a clack rotary dial phone or part of a high tech telecommunications network, the telephone is the essential business tool. At the touch of a finger, it can give you immediate access to any one of a billion other phone users – customers and clients, potential employers or sources of financing and important… Read More »