Category Archives: Communication

Managing Winning Relationships

This highly interactive management training course helps people develop more productive working relationships. Great emphasis is placed on the development of self-awareness. The tone of the course is always constructive and supportive. By the end of the course, participants will have achieved greater self-awareness coupled with the ability to maximise results gained through improving their interpersonal skills. Who Should… Read More »

Letter and Email Writing Skills

E-mails and letters are a vital element in customer communication and internal communication. Written communication provides a permanent record and may ‘haunt’ the organisation later.  This course provides the essential skills needed in an interactive and stimulating way. Participants can focus on the real types of correspondence they are involved with and the language that works… Read More »

Influencing Skills

The working environment, with its limited time and resources, demands that each of us maximises the benefits that can be drawn from our relationships with others. [Geoads2] This practical management training course focuses upon those things that we can all do to ensure that our influence is optimised. Drawing inspiration from history and combining it with the very… Read More »

Counselling Skills

Counselling is helping a person to move forward. A short conversation may become important counselling. People are often the most expensive asset of an organisation. People make the difference between success and failure. Staff problems can be costly in terms of productivity and the effect on colleagues and customers. Counselling is a key skill for… Read More »

Training The Trainer

Skills’ training is different to many other types of training. A skill training has certain advantages and challenges by comparison with other types of training. This course provides participants with the key skills needed. The duration is based on a group of 4-6. Larger groups will need a longer course. Overview Skills training is more… Read More »

Report & Proposal Writing

Reports and Proposals are often the product of extensive effort. Poor documents ensure the previous effort is wasted. There is increasing competition for attention; every document must compete for attention. Overview Reports and Proposals are a major element in communication, internally and externally. As more people are involved in decisions, documents increase in importance. Many… Read More »

Letter Writing Skills

Letters are our ambassadors and provide a permanent record. Excellent relationships created face-to-face can be ruined by one poorly written letter. Overview Letters, e-mails and memos are a vital element in customer communication and internal communication. Problems in relationships and costly errors are common. Written communication also provides a permanent record and may ‘haunt’ the… Read More »

Net Neutrality? You Got It!

There’s a lot of talk about net neutrality, and with  US legislators voting to abandon net neutrality, with few people understanding why, what it means and who will benefit (and who will lose out) Burger King made a fun ad to help its customers understand what burger neutrality gives them:   If you want the… Read More »

Discipline & Reprimand

Discipline and Reprimand is fraught with pitfalls for the unwary. Handled well, disciplinary procedures can benefit all. Overview Discipline originally meant “to judge by correct standards.” Today the quantity of employment legislation has had a dramatic impact on disciplinary procedures. What a manager/team leader may consider to be flexible or compassion may inadvertently lead the… Read More »

Ten Metres of Courage

Swedish directors Maximilien Van Aertryck and Axel Danielson  have made a wonderful little film that highlights human emotions in a totally unexpected way.  The premise is simple enough, people at a swimming baths in Gothenberg climb up a ten metre diving platform and then jump into the pool, or they don’t. These aren’t divers but regular people who have… Read More »

How Do You Measure Up As A Team Manager? 20 Point Checklist

Over the last 6 months we have been working on a competency project that has identified certain characteristics of the successful team manager. We have summarised those behavioural indicators into the following list: They seek to add value to what the team are trying to achieve, rather than simply ‘manage’ them. They balance the task-team-individual… Read More »