Category Archives: Communication

13 Rules Fo The Effective Use Of E-mail

E-mail overuse and misuse is killing many organisations productivity and morale. We believe firm action is needed. From being in many different organisations, with different cultures, we have distilled the issues into 13 rules. See how many you can stick to. The first thing we noticed is the people who complain most about e-mail volumes… Read More »

How To Give Good Phone

Whether it’s a clack rotary dial phone or part of a high tech telecommunications network, the telephone is the essential business tool. At the touch of a finger, it can give you immediate access to any one of a billion other phone users – customers and clients, potential employers or sources of financing and important… Read More »

Are These Issues Affecting Your Business?

Motivating Staff Learning the job Skills development Change process Delegating Appraisals and assessments Problem solving Task performance Relationship issues Planning and reviewing Team building Staff development Team working Succession planning Then you may be in a situation where you need to be doing coaching of your own. In a world that is changing so rapidly… Read More »

7 Technology Related Trends That Are Coming To A Place Near You!

The mobile phone looks like being the first truly successful convergence device since the Teasmade. The killer application combination will be location tracking (through GPS or similar), high bandwidth and new services. Don’t underestimate customers inventing uses either, like using Bluetooth to see who is up for flirting on the bus, in the train carriage,… Read More »

Structured Training Open Courses Receive CPD Accreditations

All of our Courses are now CPD Accredited (Continuing Professional Development). The world in which all professionals practice is changing. Global competition has never been more intense, clients are more demanding and technology offers new ways of working. The knowledge base of the professionals and of the sectors in which they operate has also increased.… Read More »