Category Archives: Feelings As Facts

A World of Words

Many languages have some great words that just don’t translate well.  Those words seem to say something about differing priorities in the cultures that use them. What does your everyday vocabulary say about what preoccupies you? Related Posts All In The Family The Halo Effect Writ Large Ten Ways Customer Service Development Is Misunders… Diversity –… Read More »

Who’s Fault Is It?

Dr Brené Brown speaks powerfully about blame. If you find yourself looking for someone to blame for the weather, your lunch being a bit boring, or a client being unhappy, then Brené understands your pain. The RSA brings her thoughts alive with a little animation. It’s well worth a watch. Avoiding blame, looking for solutions;… Read More »

Brexit For Managers

The UK has voted to leave the EU, there’s not much you can do to change that today.  Managers are often surprised by the amount of trust and respect that their employees have for them.  Many will find themselves being pulled aside by employees over the coming days to be asked what “Brexit” will mean for… Read More »

Body Language Cues – Lying

One of the easiest ways to spot that someone is lying, or covering something up, is that they cover their mouths when they talk, or don’t talk. Send a small child on a shopping trip to buy something nice for Mother’s Day and then, when they come back, get the Mother in question to ask what they… Read More »

Hiring Like a Human

As the labour market picks up we’re increasingly hearing from our customers that it’s getting harder to recruit the right kind of people for their business.  In the UK this is especially true of engineers, scientists and technically qualified people.  There’s too few to go around and those who are doing a great job are rarely… Read More »

Influencing Behaviors II

Using What Others Bring To The Situation Influencing is commonly thought to centre on “my agenda and getting what I want”.  However, the whole picture suggests that just using this approach, even if done skilfully and competently, can often leave others feeling unimportant, undervalued and unwilling to compromise. These three key behaviours: Active listening Discovering… Read More »

How to engage with people who have different learning styles …

Activists Activists involve themselves fully and without bias in new experiences.  They enjoy the here and now and are happy to be dominated by immediate experiences.  They are open-minded, not sceptical and this tends to make them enthusiastic about anything new.  Their philosophy is “I’ll try anything once”.  They tend to act first and consider… Read More »