Category Archives: Feelings As Facts

10 Rules For Good Job Titles

Do job titles matter?  They certainly can cause a lot of heat and fuss but not much light when under discussion. Let’s begin with some context. Job titles have three audiences, the external market-place, inside the organisation and the individual’s personal networks. The External Market Place Here fancy job titles can be useful for opening doors… Read More »

What Is The Most Effective Learning Style – ‘One To One’ Or In Groups?

Surely the answer to this is the same as the answer to any other complex issue – ‘it depends’. Historically we view learning from our experience of childhood education and classrooms of thirty or so children with varying abilities and backgrounds miraculously taking on-board literacy, numeracy, science, the arts and plenty more. This can be… Read More »

Ten Ways Customer Service Development Is Misunderstood

As many marketplaces increasingly commoditise, the significance of delivering excellent customer service increases. That being the case, why do so many organisations deliver poor service making the majority of customer service experiences at best unmemorable and at worst hopeless? Below we list the most common mistakes organisation make in delivering excellent customer service: They have… Read More »

Notice Board Translations

Spending lots of time in organisations offices you see many things pinned on notice boards, cubicle walls and dividing screens. Below are the most common ones (seen more than three times in different companies over the last 6 months). You don’t have to be mad to work here… but it helps! ABC Always Be Closing… Read More »

Peer Group Pressure Is Connected To A Team’s Ability To Give Each Other Feedback

One of the most difficult things for a manager to do is give difficult feedback. This is a common issue with significant amounts of training/coaching provision and HR time given to it. However there is a sub genre of this issue that gets very little attention, in many ways causing even more difficulty when trying… Read More »