Category Archives: Management

Discipline & Reprimand

Discipline and Reprimand is fraught with pitfalls for the unwary. Handled well, disciplinary procedures can benefit all. Overview Discipline originally meant “to judge by correct standards.” Today the quantity of employment legislation has had a dramatic impact on disciplinary procedures. What a manager/team leader may consider to be flexible or compassion may inadvertently lead the… Read More »

Delegation Skills

The effectiveness of a manager and the growth of the team often depend on the manager’s ability to delegate. Overview Delegation is not ‘dumping’ or merely allocating tasks. It is a skill that comparatively few managers/supervisors/team leaders process to a high level. Done well, delegation makes a significant difference to the motivation of the individual… Read More »

The 7 Forces Of Change That Might Keep You Awake At Night

Supply-side (rather than demand-side) economics Unless you enjoy some form of protection (patents, regulation restricting supply etc) you will be in a market where supply is running ahead of demand. Too much ‘stuff’ is chasing too few customers. Required Action – Make  your offer more distinctive, love your customers more that your competitors The cost… Read More »

The Quick And Dirty Way To Lean

Lean as a management tool is based on a simple to say, more difficult to do set of four principles; Create nothing but value adding processes (eliminate waste) Centre design around the people who add the value Flow value creation around demand (delay resource commitment)  Optimise across organisational boundaries, structures, etc Lean is about looking… Read More »

Seven Steps To Building Peer Group Pressure

Peer Group Pressure is the glue that binds high performing team together, creating a self sustaining level achievement within a supportive framework. The Benefits Management can spend less time checking and policing, more time developing building and coaching people A greater sense of belonging is achieved, the inclusiveness informing coherent and aligned behaviours The team… Read More »

Why Does Management Get Setting Annual Sales Targets So Wrong

One of the major success drivers of sales performance can be measured by the amount of ownership salespeople have for their targets. The logic is inescapable; if salespeople really own their numbers then they will work tirelessly to achieve them. The opposite is also true, if they don’t own the numbers they will spend all… Read More »

How Do You Measure Up As A Team Manager? 20 Point Checklist

Over the last 6 months we have been working on a competency project that has identified certain characteristics of the successful team manager. We have summarised those behavioural indicators into the following list: They seek to add value to what the team are trying to achieve, rather than simply ‘manage’ them. They balance the task-team-individual… Read More »

A Quick Coaching Checklist

Here’s an easy 13 point checklist to help with your next coaching session: Try not to be directive Avoid asking, “How do you feel it went?” Instead ask, “What do you feel went well?” Use open questions to encourage the individual to think through their actions and draw out their own solutions Listen to understand… Read More »

Three Point Review Checklist

When you want to review what’s happened –  at a meeting, on a project, or in a conflict situation- speedy three step plan helps you to stay objective and focus on improvements.  Give it a try. Agree FACTS Standards – What should happen? Performance – What did happen? Difference – Any unacceptable gaps? Agree CAUSES… Read More »

The Benefits Of An Effective Performance Management System

Performance Management executed professionally can transform an organisations’ ability to drive sales growth: The Benefits It stimulates a success orientated culture that constantly reinforces itself = high standards and desire for ‘stretch’ performance It aligns the individual’s performance to organisational goals = greater energy around goals and targets It supports the building of individuals’ strengths… Read More »