Seek To Understand By:
- Asking Effective Questions
- and then to be understood:
Remember: Ethos, Pathos and Logos.
|They feel comfortable with you, believing in your personal credibility, competence and integrity.|
|Empathy, you are in alignment with their practical and emotional needs.|
|Logic – the reason, the solution, the presentation.|
People always communicate in this order, ensure that Ethos and Pathos are favourable before proceeding to factual presentation.