Recently this question was asked unrhetorically in a customer organisation and the answers were very revealing:
- Many managers were spending between 20% and 30% of their time checking, chasing, covering or actually doing the work of team members.
- Fewer than 5% were spending less than 5% doing what they shouldn’t be doing.
Guess who were the most productive, with the highest team satisfaction ratings? The managers who were doing just that – managing by adding value through coaching, team building, creating, performance managing, recruiting, resource planning etc, etc. Not manically chasing the job by doing the work of others.
Structured Training’s management development programmes really do focus on what managers should be doing: getting results through other people and building scalable, sustainable levels of performance that are aligned to the needs of the business