Dr Brené Brown speaks powerfully about blame. If you find yourself looking for someone to blame for the weather, your lunch being a bit boring, or a client being unhappy, then Brené understands your pain.
The RSA brings her thoughts alive with a little animation. It’s well worth a watch.
Avoiding blame, looking for solutions; avoiding sympathy, focusing on empathy; and setting sensible boundaries are all great leadership qualities that are often overlooked in favour of more combative traits. Balance matters.